Order processing takes 2-3 business days.

Once an order is placed, it cannot be modified. Orders are immediately processed to ensure the fastest possible delivery of products.

Once an order is placed, it cannot be cancelled because it is immediately processed to ensure it reaches you as quickly as possible. However, please remember that you have the option to return the order after you receive it.

Delivery costs are calculated during checkout, depending on the chosen shipping method. You will see the exact amount in the summary at checkout before placing your order.

Refunds for returned goods are processed within 14 days of receiving the return shipment.

If you receive a damaged package or the wrong product, please contact us as soon as possible at contact@oils-natural.eu. Remember to include photos of the damage or describe the issue. We will do everything we can to resolve the situation promptly. Please be sure to provide your order number when reaching out to us.

If you have forgotten your account password, click the ‘Forgot Password’ option on the login page and follow the instructions. You will receive an email with a link to reset your password.

No, having an account is not necessary to place an order. You can make a purchase as a guest, but registering an account allows you to track orders and place future orders more quickly.

Yes, you can change or update your address details at any time by logging into your account. In the ‘My Account’ section, you will find an option to edit your information, allowing you to keep your details up to date.

Yes, after logging into your account, in the ‘My Orders’ section you can check your complete order history, including the status of current orders and details of previous purchases.